Returns & Refunds

Standard (non-personalized) items can be returned within 14 days of delivery for a refund, as long as they come back unused and in their original condition. Contact us with your order number (MG-XXXXXX) to start a return — please don't ship anything back before we confirm the return address.

Return shipping is paid by the buyer unless the return is our mistake (wrong or defective item). Refunds go back to your original payment method once the item arrives back to us, usually within a few business days.

Because custom pieces are made to order in your exact text, colors, and options (name signs, keychains with your tag, request-a-build items), they can't be restocked and aren't eligible for change-of-mind returns.

That said — if a custom piece arrives damaged, defective, or different from what you ordered, that's on us and we'll replace it or refund it. See below.

• Report within 7 days of delivery via the contact form with your order number.
• Include a photo or two of the damage and the packaging — it's all we need to fix it fast.
• We'll rebuild and reship a replacement free, or refund you in full — your pick. No need to mail the damaged piece back unless we ask.

Since every order is built fresh, there's a short window to change or cancel before we start making it. Contact us as soon as possible with your order number — if the build hasn't started, we'll change or cancel it, no problem. Once a custom piece is in production, we can't cancel it.

Server Perk subscriptions are digital and activate instantly, so they aren't returnable once redeemed. Subscriptions are managed (and can be cancelled anytime) through Tebex — cancelling stops future billing and access runs to the end of the current period.